ServiceNow has evolved into a powerful platform that connects every part of your enterprise — from IT and HR to customer service and operations. But the real power of ServiceNow lies in how well it integrates with other business-critical tools. In 2025, with hybrid work models and cloud-first strategies becoming the norm, seamless integrations are more important than ever.
Here are the top ServiceNow integrations for 2025 that are shaping the future of enterprise service management:
1. Microsoft Teams & Office 365
As collaboration continues to play a central role in hybrid workplaces, the integration between ServiceNow and Microsoft Teams is a must-have. This integration allows users to:
- Submit and manage tickets directly from Teams
- Receive real-time notifications and updates
- Collaborate on incident resolution
In addition, Office 365 integration brings calendar syncing, automated approvals, and document management into ServiceNow workflows.
2. Slack
Similar to Teams, Slack integration enables IT and service agents to work within their preferred messaging tool while still managing ServiceNow tasks. Key features include:
- Slash commands to create or update incidents
- Bot-powered notifications for ticket status
- Quick access to knowledge articles and service catalog
This reduces context switching and enhances team productivity.
3. Salesforce
Integrating ServiceNow with Salesforce CRM connects customer service with IT support, creating a 360-degree view of customer interactions. Benefits include:
- Automated incident creation from Salesforce cases
- Real-time data sharing between sales and support teams
- Enhanced customer issue resolution and reporting
This integration is particularly valuable for enterprises focused on customer success and service-level agreements (SLAs).
4. Azure DevOps and Jira
In 2025, DevOps continues to drive innovation. ServiceNow integrates with tools like Azure DevOps and Atlassian Jira to:
- Synchronize incidents with bugs or user stories
- Track change requests and releases
- Enable continuous deployment with clear audit trails
These integrations improve transparency between IT operations and development teams, accelerating delivery cycles.
5. AWS and Azure Cloud Services
Cloud adoption is at an all-time high. ServiceNow’s integrations with AWS and Microsoft Azure allow organizations to:
- Monitor cloud resources and performance
- Automate provisioning and deprovisioning
- Handle cloud incidents and cost management within ITSM
This leads to better governance and optimization of cloud investments.
6. Zoom and Webex
With remote work here to stay, Zoom and Webex integrations help ServiceNow users:
- Launch support sessions from within a ticket
- Record and log video meetings for audit trails
- Facilitate real-time collaboration between agents and end-users
This improves response time and user satisfaction, especially in remote troubleshooting scenarios.
7. SAP and Workday
For enterprises using SAP for ERP and Workday for HR, ServiceNow integrations can:
- Sync HR data for onboarding/offboarding automation
- Connect financial systems with procurement and asset management
- Provide unified dashboards for decision-makers
This supports business continuity and operational excellence across departments.
